Privacy policy

Privacy Policy

Last updated: September 30, 2026

Nora Charleston operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nora Charleston is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, use and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information may be collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information", we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.

  • Financial and payment information, including payment card information, payment method, transaction details, payment confirmation and other payment-related information. Payment information may be processed directly by our payment service providers.

  • Account information, including your username, password, preferences, settings and other information associated with your customer account.

  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about your previous transactions.

  • Communications with us, including information you provide when contacting us, making an enquiry or communicating with our customer support team.

  • Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

  • Usage information, including information about how you access, interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, contact us or otherwise provide personal information to us.

  • Automatically through the Services, including from your device when you visit or use our website, and through cookies, pixels and similar technologies.

  • From our service providers, including companies that provide technology, payment processing, analytics, fulfilment, shipping, customer support or other services on our behalf.

  • From our business, advertising and marketing partners, where permitted by applicable law.

  • From other third parties, where permitted or required by law.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

Providing, Tailoring and Improving the Services

We use your personal information to provide and improve the Services, including to:

  • Process payments and transactions;

  • Fulfil and deliver orders;

  • Process returns, refunds and exchanges;

  • Maintain and manage customer accounts;

  • Remember your preferences;

  • Provide product recommendations;

  • Provide customer support;

  • Send notifications relating to your orders or account;

  • Improve our website, products and customer experience; and

  • Personalise your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending you marketing communications by email, SMS or other channels where permitted by applicable law.

We may also use information about your interactions with the Services to display advertisements that may be more relevant to you, including through advertising and marketing platforms operated by third parties.

Where required by applicable law, we will obtain your consent before sending certain marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Security and Fraud Prevention

We may use your personal information to:

  • Authenticate customer accounts;

  • Provide a secure shopping and payment experience;

  • Detect, investigate and prevent suspected fraudulent, illegal, unsafe or malicious activity;

  • Protect our website, systems and customers; and

  • Protect or enforce our legal rights.

If you create an account through the Services, you are responsible for maintaining the confidentiality and security of your account credentials.

Communicating With You

We use your personal information to communicate with you, respond to enquiries, provide customer support, provide information regarding your orders and maintain our relationship with you.

Legal and Regulatory Purposes

We may use personal information where necessary to comply with applicable laws and regulations, respond to lawful requests from courts, regulators, law enforcement or government agencies, investigate disputes or legal claims, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties where reasonably necessary for our business operations or as permitted or required by law.

This may include:

  • Shopify and other service providers that perform services on our behalf, such as website hosting, IT services, payment processing, analytics, customer support, cloud storage, order fulfilment and shipping.

  • Payment providers and financial institutions involved in processing your transactions.

  • Shipping, logistics and fulfilment partners where necessary to deliver your purchases.

  • Business and marketing partners that assist us with advertising, analytics and marketing activities.

  • Third parties at your direction or with your consent, including where you use third-party integrations, social media features or similar services.

  • Our affiliates or companies within our corporate group, where applicable.

  • Government authorities, regulators, courts or law enforcement agencies where disclosure is required or permitted by law.

  • Relevant parties in connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets or insolvency.

We do not disclose personal information except as described in this Privacy Policy or otherwise as permitted or required by applicable law.

Relationship With Shopify

Our online store and Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information you provide through our store may therefore be transmitted to and processed by Shopify and other service providers, which may be located outside Australia or the country in which you reside.

We may also use Shopify features that use information about your interactions with our store and, where applicable, other merchants or Shopify services to help provide, protect and improve the Services.

Shopify may be independently responsible for certain processing of your personal information.

For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate and improve the Services, remember your preferences, understand how customers use our website, measure website performance, prevent fraud and support advertising and marketing activities.

You may be able to manage cookies through your browser settings or through any cookie preference tools made available on our website.

Disabling certain cookies may affect the functionality or availability of parts of the Services.

Third-Party Websites and Links

The Services may contain links to websites, applications or online platforms operated by third parties.

If you follow a link to a website or service that is not owned or controlled by us, we recommend reviewing that third party's privacy policy, security practices and terms.

We are not responsible for the privacy, security, accuracy or practices of third-party websites or services.

Information you provide through public or semi-public platforms, including social media platforms, may also be visible to other users and may be used by those platforms in accordance with their own policies.

Children's Privacy

The Services are not intended for use by children, and we do not knowingly collect personal information from children where doing so would not be permitted under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorisation, please contact us using the details provided below.

Where appropriate and required by law, we will take reasonable steps to delete such information.

Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information to us through unsecured communication channels.

Retention of Your Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The period for which we retain information may depend on factors including whether we need the information to:

  • Provide the Services;

  • Maintain your customer account;

  • Complete transactions;

  • Comply with legal, accounting or regulatory obligations;

  • Prevent fraud;

  • Resolve disputes; or

  • Establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where required by applicable law.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include:

  • Access: You may request access to personal information we hold about you.

  • Correction: You may request that inaccurate, outdated or incomplete personal information be corrected.

  • Deletion: In certain circumstances and where applicable under relevant law, you may request deletion of personal information we hold about you.

  • Data portability: Where provided by applicable law, you may have the right to receive certain personal information in a portable format.

  • Marketing preferences: You may opt out of promotional emails or other marketing communications by using the unsubscribe option included in those communications or by contacting us.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests.

We will respond to valid privacy requests within the timeframes required by applicable law.

Australian Privacy

Where Australian privacy laws apply to our handling of your personal information, we will handle personal information in accordance with applicable requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to us.

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

If you have a complaint about how we have handled your personal information, please contact us first so that we can investigate and respond.

Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Transfers

We, Shopify and our other service providers may store, process or transfer personal information outside Australia or outside the country in which you reside.

This may occur where our service providers, technology providers, fulfilment partners or other third parties operate in other countries.

Where required by applicable law, we take reasonable steps to ensure that personal information transferred internationally is handled in accordance with applicable privacy requirements.

Complaints

If you have a question or complaint regarding how we collect, use, disclose or otherwise handle your personal information, please contact us using the contact information below.

We will review privacy complaints and endeavour to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy laws apply to your complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the Services, legal or regulatory requirements, or for other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date above.

Where required by applicable law, we may also provide additional notice of material changes.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at:

Nora Charleston
Email: noracharleston@outlook.com