Refund Policy

At Nora Charleston, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Returns

To be eligible for a change-of-mind return, your item must be in the same condition in which you received it, unused or unworn, with tags attached where applicable, and in its original packaging. You will also need to provide your receipt or other proof of purchase.

To request a return, please contact us at noracharleston@outlook.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send products back to us without first contacting us and receiving return instructions, as unauthorised returns may not be accepted.

For change-of-mind returns, the customer is responsible for the cost of return shipping. Original shipping charges, where applicable, are non-refundable unless required otherwise by Australian Consumer Law.

You can contact us with any questions regarding returns at noracharleston@outlook.com.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, defective, or if you have received the wrong item.

Please include your order details and, where appropriate, photographs showing the issue so that we can assess the matter and provide an appropriate solution.

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies that you may have under the Australian Consumer Law.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Where required by Australian Consumer Law, Nora Charleston will also cover or reimburse reasonable return shipping costs associated with returning faulty products.

Exceptions / Non-Returnable Items

Certain products may not be eligible for a change-of-mind return, including:

• Perishable goods, such as food, flowers or plants;

• Custom-made, personalised or made-to-order products;

• Personal care, beauty or hygiene products where the product has been opened or used;

• Hazardous materials, flammable liquids or gases;

• Gift cards.

Please contact us at noracharleston@outlook.com if you are unsure whether your item is eligible for a return.

These exclusions apply only to change-of-mind returns and do not exclude or limit any rights you may have under Australian Consumer Law in relation to faulty, damaged, unsafe, incorrectly described or otherwise non-compliant products.

Sale Items

Sale or discounted items are generally not eligible for a change-of-mind return unless otherwise stated.

However, this does not affect your rights under Australian Consumer Law. If a sale item is faulty or does not meet the applicable consumer guarantees, you may still be entitled to a remedy.

Exchanges

If you would like a different product, size or variation, the quickest option is generally to return the original eligible item and, once the return has been accepted, place a separate order for the replacement item.

If an item is faulty, damaged or incorrect, please contact us before placing another order so that we can determine the appropriate remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement. For other failures, we may be entitled to assess the product and provide an appropriate remedy in accordance with Australian Consumer Law.

Our voluntary 30-day return policy is provided in addition to, and does not replace or limit, your statutory rights under Australian Consumer Law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank, credit card provider or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at noracharleston@outlook.com.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact us:

Nora Charleston
Email: noracharleston@outlook.com