Shipping Policy

Order Processing

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing and shipping may take slightly longer than usual. If there is a significant delay in the shipment of your order, we will contact you using the email address or phone number provided with your order.

Shipping Rates and Delivery Estimates

We are pleased to offer free shipping on all orders across Australia.

Estimated delivery times are as follows:

Australia: 5–10 business days

Please note that delivery times are estimates and begin once your order has been processed and dispatched.

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including courier delays, customs processing, public holidays, severe weather conditions or other logistical disruptions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the relevant shipping carrier and may occasionally take additional time to appear.

Customs, Duties and Taxes

Depending on where an order is dispatched from and the applicable import requirements, customs duties, import taxes or other charges may apply.

Where such charges are not already included or collected at checkout, they may be imposed by the relevant authorities.

Any applicable customs duties, import taxes or other charges will be handled in accordance with applicable laws and the information provided to you during the ordering process.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at noracharleston@outlook.com.

We will do our best to update your shipping information before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information for the latest available update.

If you require further assistance, please contact us at noracharleston@outlook.com and provide your order number so that our customer support team can assist you.

Damaged or Lost Orders

If your order arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact us as soon as possible at noracharleston@outlook.com.

Please include your order number and, in the case of damaged items, photographs of the product and packaging where possible.

We will review the issue and work with you and, where appropriate, the shipping carrier to determine the appropriate resolution.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable Australian consumer law.

Contact Us

If you have any questions regarding shipping, delivery or your order, please contact us at:

Nora Charleston
Email: noracharleston@outlook.com